How to Use Shopee & Lazada Payment Reconciliation #
Setting up your Shopee & Lazada Payment Reconciliation #
Step 1: Go to Marketplaces.
Step 2: Select Shopee or Lazada Payment Reconciliation.
Step 3: Click on General Report.
Step 4: Then, you will see this notice. Click OK to continue.
Step 5: At the top right corner, click on the button to enable sync of Payment Reconciliation.
Step 6: A pop up will appear, click on ‘OK’ to proceed.
Step 7: To view your payment reconciliation data, click on ‘Filter‘.
Step 8: Set the date range accordingly using the filter and click Apply.
Step 9: You’ll be able to view the list of order payment record details as below:
Step 10: To identify the orders with overcharged shipping fees, set the date range accordingly using the filter and fill in the shipping fee overcharge minimum amount. Then, click Apply.
Step 11: A table of payment reconciliation record of orders with Overcharged shipping fees will be displayed and under the column Different Amount, located on the most right, showing the extra fees charged by Shopee/Lazada.
Shopee/Lazada Charged Amount – Customer Paid – Shopee/Lazada Rebate = Different Amount
Export Payment Reconciliation Report #
Step 1: Click on the More (‘…’) button and select ‘Export Reports’ to export the Payment Reconciliation data.
Step 2: To view previously exported reports, you may select ‘Exported List’.