This will guide to solve the problem of users not being able to scan on different devices that are set up in Ingress and AWDMS. This problem may be caused by the “Levels Settings” not being up-to-date to all the users.
User without access control level
If the Access Levels setting does not update to all the users in the list or does not have an Access Level specified, it will be represented as the picture above.
Devices with Access Levels on AWDMS
Before proceeding with the following steps, please make sure the Access Levels have been specified on the devices connected. The pictures above show the devices with the different Access Levels.
User with access control level
In the end, the “Levels Settings” on the users will be updated as picture above.